Terms and Conditions

THE CUSTOMER AGREES TO THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS

Currency and Pricing

All prices shown on this website are stated in New Zealand Dollars (NZ$). All prices include GST. The name that will appear on your statement will be shown as “Dimension Screens”.

Business and Trading Information

This website is operated by HT IMPORTS LIMITED trading as Dimension Screens. HT IMPORTS LIMITED is a New Zealand owned, and New Zealand registered company and our customer service team and retail shop is located at the address of 237A Dominion Road, Mount Eden, Auckland 1024.

Our Company GST number is: 068-124-573.

Address Verification

Please note that goods will not be delivered until address has been verified as that belonging to credit card holder. This is a fraud prevention measure.

Payment transactions

For any payment transactions through this website, the NZ registered business name of “Dimension Screens” will appear on the cardholder statements. We will clearly display all prices in NZD, unless the stock is unavailable. 

How do I cancel or amend my order?

If for any reason you need to cancel or change your order, please do not email us but instead call us on (09) 630 1210 as soon as possible. Our system is designed to fill orders and get them on their way to you as quickly as possible, so the sooner we hear from you, the better!

If I order more than one item, will I be charged extra for delivery?

You will only be charged one delivery fee per order, regardless of the number of items you order. Special rates apply for installation, or delivery to remote areas.

Formation of Contract

The contract is formed only when the goods are dispatched by Dimension Screens.

New Zealand Warranties

All our products are supplied by N.Z. Distributors so all warranties are supported within N.Z. On very rare occasions when the distributor is out of stock or a product has become obsolete and no more are available in N.Z. to replace your unit there may be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered.

Consumer Guarantees Act 1993

Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply. In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser’s rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall any way limit the buyer’s rights under the Act. For more information about the Consumer Guarantees Act click here.

Errors or Omissions

Dimension Screens is entitled at any time to correct all errors and in any advertising, quotation, pricing, invoice or acknowledgement. While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing on this website.

Description of Products

Dimension Screens relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on Dimension Screens. If the goods do not match the description on Dimension Screens website, the buyer should inform us immediately. Dimension Screens is not required to send an item of higher value.

Shipping and Delivery

Orders are processed promptly after being received. Depending on your location you can expect to receive your order with 2 business days. Dimension Screens reserves the right to dispatch the buyer’s order in one delivery or by instalments. Any quotations of delivery times by Dimension Screens are made in good faith but are estimates and Dimension Screens shall not be bound by such quotation.

We ship to New Zealand addresses only.

Out of Stock Products and Back-orders

If a product is ordered but later found to be out of stock the HT IMPORTS reserves the right to put the order on back order and confirm a suggested ETA with the customer. The customer may ask HT IMPORTS to either find or offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by HT IMPORTS to the customer or if the ETA is to far, offer a full refund to the customer.

Returns, Replacements and Refunds

We want all website customers to be a happy with their online purchase. When required, please ask the Dimension Screens staff for expert advice before you make a purchase. Under the Consumer Guarantees Act, Dimension Screens is not required by the law to offer a refund if the Buyer decided they do not want the goods anymore after the purchase. The Act only applies when the goods do not meet one of the consumer guarantees. A return may be looked at individually by Dimension Screens to decide whether to accept the return or not. Please contact our Customer Service before returning any product. All new products have a minimum 1 year warranty. Where goods are accepted (for credit or refund at the Dimension Screens discretion) they must be delivered at the buyer’s expense to our Mt Eden shop, not opened in original condition and packaging. Refer to the “Change of Mind Refund” guidelines at the consumeraffairs.govt.nz website.

Faulty Returns

The products shown on this website have a minimum of 1 year warranty as covered by the Consumer Gaurantees Act 1993. The warranty period will be printed on your invoice. Please contact us before returning any goods.

Faulty Repair and Replacement

All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty. Warranty period starts from the date of invoice (not time of delivery). Products outside of warranty period cannot be returned for repair or replace.

Shipping of faulty products or credits

The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. Dimension Screens will organise the return freight for the replacement product back to you. This is standard RTB (return to base procedure). If the wrong product has been supplied at Dimension Screens’ error e.g. you ordered a DVD player and received a CD player. Then Dimension Screens will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).

Courier Delivery - Acceptance of Goods

Please check what you are signing for

Once accepted you are signing for a product that has been delivered in good condition

Any damage breakages are the liability of the customer once signed for and accepted. Please check packaging carefully.

However we will do everything we can to work with the courier company for a resolution if an issue is found.

Dimension Screens' Liability and Maintenance Guarantee

The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and that Dimension Screens under no liability if they are not. The buyer is entitled to only such benefits as Dimension Screens may receive under any guarantee given to Dimension Screens by the manufacturer of the goods. The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment. Dimension Screens’ liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that Dimension Screens has no liability to any purchaser of the goods from the buyer in that the buyer’s rights under the contract are not assignable without the prior written consent of Dimension Screens.s

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